FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is encouraged. If you have any questions, please email us at ibnesaleemofficial@gmail.com.

Q: Is COD (Cash on Delivery) available?

Ans: Yes, COD is available. also online Banking Transfer as well.

Q: How long will it take for my perfumes to arrive?

Ans: Delivery usually takes a minimum of 2 to a maximum of 6 business days. Shipping time may vary based on your location and order volume.

Q: Do you provide a refund or return if I face an issue with the perfume?

Ans: Yes, we offer a simple 5-day return and refund policy. Please check our policy section for full details.

Q: How long will it take to receive a tracking number?

Ans: You will receive your tracking (AWB) number within 1–2 business days.

Q: Will I receive a confirmation after placing my order?

Ans: Yes, all customers will receive an order confirmation. (NOTE: Please contact us if you do not receive one within 12 hours.)

Q: Who can I contact if I have a problem with my order?

Ans: You can email us anytime at ibnesaleemofficial@gmail.com.

Q: How can I pay?

Ans: We accept all major online Payments , etc. COD is also available across Pakistan.

Q: Is checkout safe and secure?

Ans: Yes, your checkout and payment information are safe and fully secure.

Q: How can I cancel my order?

Ans: To cancel your order, please email your order number to ibnesaleemofficial@gmail.com. (NOTE: Contact us within 12 hours if you want to cancel.)